1. Information we collect when you make an enquiry
When you contact LastBox through the enquiry form on our contact page, we may collect your name, contact details, company name if relevant, the area you are enquiring about, and details about the services you need. This may include self-storage unit guidance, moving boxes, packing supplies, access arrangement support or business storage support.
We may also collect information you choose to provide about your storage needs, such as the type of items to be stored, preferred access times, packing requirements, or whether the request relates to a home move, office move, student storage, stock organisation or archive planning.
2. Why we use your personal information
We use your information to respond to your enquiry, prepare a suitable service response, and help arrange the next steps for storage or packing supply support. This includes understanding which branch area is most suitable, confirming access needs, and guiding you on unit size, packing materials or move-out planning.
- To respond to enquiries and service requests
- To provide storage and packing supply advice
- To manage access arrangements and operational support
- To keep internal records for customer service and administration
- To meet legal, tax, accounting, and compliance duties
3. How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to staff and service providers who need the information to carry out their duties, and only to the extent required for that purpose.
Given the nature of storage services, we also apply practical safeguards in our operations where relevant, including controlled access processes and record handling measures suited to a Midrand base and branch areas across Gauteng. No method of transmission or storage is entirely risk free, but we work to reduce those risks as far as reasonably possible.
4. Sharing information with trusted service providers
We may share personal information with operators and service providers who assist with administration, customer communication, record keeping, website support, or related business functions. These parties are required to handle personal information responsibly and only for the work they perform for us.
- Administration and customer service support
- Data storage and system hosting
- Operational and accounting support
- Professional advisers where required by law
We do not sell personal information. We also do not share it for unrelated marketing by third parties without a lawful basis.
5. Retention, lawful processing and your rights
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as we are required to keep it by law. Where information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it securely.
Under POPIA, you may have the right to request access to the personal information we hold about you, ask for corrections where details are inaccurate, or object to certain processing in limited circumstances. You may also withdraw consent where processing is based on consent, subject to legal or contractual limits.
6. Cookies, website use and enquiry records
Our website may use basic cookies or similar tools to support normal site functions and improve how the enquiry form works. These tools may collect non-identifying technical information such as browser type, device information, and page activity. This does not normally identify you on its own.
Enquiry form submissions are stored as part of our business records so we can follow up on requests for Midrand Storage, Johannesburg Storage, Pretoria Storage, Centurion Storage, Kempton Park Storage, Sandton Storage, Randburg Storage and Edenvale Storage.
7. Contacting us about privacy matters
If you want to ask about this privacy policy, request access to your personal information, or report a concern about how we handle your details, please use the enquiry form on our contact page. We will review privacy requests in line with POPIA and respond within a reasonable time.
Operator: Astros Marketing (Pty) Ltd. This policy may be updated from time to time to reflect legal, operational or service changes, and the latest version will apply from the date it is published.